At Rajputi Poshak by KT, we carefully check every order before dispatch. Returns are accepted only if the product received is defective, damaged, or incorrect.

1. Returns for Defective Products

A return request may be raised only in case you receive:

• A defective product
• A damaged product
• A wrong product
• A product with a significant manufacturing or finishing issue

Returns are not accepted for change of mind, colour preference, size preference, or any other personal reason.

2. Unboxing Video Is Compulsory

A clear, continuous unboxing video is compulsory for raising any return or defect complaint.

The video should:

• Start before opening the package.
• Clearly show the shipping label/package.
• Show the package being opened.
• Clearly show the complete product and any defect or damage.

Without a proper unboxing video, we may not be able to accept or process the return request.

3. Report the Issue Promptly

If you receive a defective, damaged or incorrect product, please contact us within 24 hours of delivery with:

• Order number
• Unboxing video
• Clear photographs/videos of the issue
• A brief description of the problem

Requests received after this period may not be eligible for return.

4. Inspection & Approval

Once we receive your complaint, our team will review the photographs, videos and unboxing evidence.

If the issue is verified and the return is approved, we will provide instructions for returning the product.

5. Refund / Replacement

Depending on the nature of the issue and product availability, we may provide:

• A replacement, or
• A refund of the eligible amount.

The final resolution will be communicated after the returned product is inspected, where applicable.

6. Products Must Be Unused

Products returned for an approved defect must be unused, unworn, unwashed and in their original condition, with tags, packaging and other accessories intact wherever applicable.

7. Non-Returnable Situations

Returns will generally not be accepted for:

• Change of mind
• Change in colour preference
• Change in size preference
• Minor colour differences caused by screen/display settings
• Minor variations in embroidery or handcrafted detailing
• Products that have been worn, washed or altered
• Damage caused after delivery
• Issues without the required unboxing video

Contact Us

For return-related assistance:

Rajputi Poshak by KT
Phone: +91 9257646772
Email: rajputiposhakbykt@gmail.com
Location: Jodhpur, Rajasthan, India

Please inspect your parcel carefully at the time of delivery and record the complete unboxing video before opening the product.